[ CLIENT SUCCESS ]

Tuscan Gardens Senior Living: Real-Time Senior Living Operational Insight

Industry

Senior Living

Solution

Data & Business Intelligence, Financial & Operational Systems

Client Since

2018

About Tuscan Gardens Senior Living

Tuscan Gardens Management Corporation owns and operates luxury senior living communities in Florida. Their award-winning facilities are warm, inviting, and designed to feel like home for residents while offering high-quality care and services. The company manages a complex, multi-entity operation with significant upfront construction costs and ongoing operational demands.

As a senior living provider, Tuscan Gardens requires integrated financial and operational systems that deliver real-time visibility, support sophisticated reporting across entities, and enable data-driven decision-making to ensure both profitability and compassionate care.

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“Our partnership with BT Partners is beneficial on so many levels. They are always available with advice, direction, and fresh ideas. And technically, I’ve yet to meet anyone more astute.”

Kevin Larrivee

Financial Analyst, Tuscan Gardens Senior Living

The challenge

Tuscan Gardens had outgrown QuickBooks as the company expanded. Managing multiple entities, complex cost tracking, and detailed reporting for investors and operations became increasingly difficult. The organization needed better tools to gain visibility across financial, clinical, billing, and marketing data that were previously siloed in different systems. “Our accounting grew much too complex for QuickBooks,” recalls Kevin Larrivee, Financial Analyst for Tuscan Gardens.

Manual processes for reporting and analysis were time-consuming and limited the ability to make timely, informed decisions. Management wanted a modern, scalable platform that could integrate data from multiple best-of-breed applications and provide actionable insights to support strategic growth and operational efficiency.

Larrivee notes that the senior living industry has not traditionally leveraged technology to the extent that many other industries have. “There hasn’t always been that focus on the entire operation,” he says. “Instead, each department uses the software they need, but there’s little visibility across functional areas. We wanted to change that at Tuscan Gardens, and BT Partners is helping us do that.”

Why BT Partners?

Tuscan Gardens selected BT Partners for their expertise in senior living operations and their ability to implement and optimize both financial and analytics solutions. They were chosen for their collaborative approach, industry knowledge, and proven track record of delivering integrated, practical results.

“Our partnership with BT Partners is beneficial on so many levels. They use their experience in our industry to connect us with other senior living managers to share strategies and successes. They are always available with advice, direction, and fresh ideas — and technically, I’ve yet to meet anyone more astute,” says Larrivee.

The solution

BT Partners supported the implementation of a modern cloud financial management platform and a powerful business intelligence solution. They integrated data from multiple systems—including clinical, billing, CRM, and financial applications—into unified, real-time views.

Larrivee describes the impact: “BT Partners created dashboards that show us vacancy rates, market room rates compared to what we are currently charging, what floors in what facilities may need additional staffing level based on resident acuity, and much more.” CEO Larry Pino adds, “BT Partners has turned Domo into a platform Tuscan Gardens uses each and every day to access various aspects of the business for real-time data and ongoing visibility into anything relevant to decision making.”

Results & business impact

Tuscan Gardens gained real-time visibility into key metrics such as vacancy rates, labor costs, marketing ROI, and segment performance. Financial reporting that previously took five days now takes less than 15 minutes. Kevin Larrivee notes, “Before, we managed by looking in the rearview mirror. Now, our technology gives us time — time to impact meaningful change in the organization.”

As CEO, Pino appreciates the fact that Domo provides broader visibility across the operation. “I use Domo daily for complete transparency over the operation of the entire business — financial, marketing, sales, and operations. It brings together every aspect of the company.” The integrated platform has improved decision-making, cost control, and investor reporting.

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How can we assist you?

As the technology and performance enablement arm of Miller Cooper, BT Partners helps mid-market organizations drive business performance by combining strategic insight with technology that delivers clarity, visibility, and measurable results.

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[ Client Success ]

Tuscan Gardens Senior Living: Real-Time Senior Living Operational Insight

Industry Senior Living

Solution Data & Business Intelligence, Financial & Operational Systems

Client Since 2018

About Tuscan Gardens Senior Living

“Our partnership with BT Partners is beneficial on so many levels. They are always available with advice, direction, and fresh ideas. And technically, I’ve yet to meet anyone more astute.”