Pagh says he meets with BT Partners each week to consider new projects and set priorities. “These are always productive talks — BT Partners speaks our language. They clearly understand the senior living space and are experts with Domo. Their consultants are brilliant in how they grasp a situation and execute a solution.”

In the first year, the organization’s focus was automating manual tasks. Now, it’s shifting to operational efficiency by analyzing business metrics such as staffing and pricing. “We’ve moved the focus away from looking for problems and on to looking for opportunities,” Pagh concludes. “Humans are in the equation, so there will always be errors, but we catch them while they’re fixable. And we use what we learn to build superior practices, procedures, and workflows that make us better at what we do.”

BT Partners is helping GLM create a data-driven corporate culture, one fueled by quick access to up-to-date business metrics. “We’re using our data to help us make continual improvements,” Pagh says. “We have objective measurements of our performance that motivate us to do better.” He cites the organization’s ability to monitor sales staff performance as an example. “It’s tough to set higher expectations on an individual salesperson without sharing with them what others are achieving. We can set benchmarks based on actual performance, resulting in improved performance across the board.“