[ CLIENT SUCCESS ]

Waldmann Lighting: Reaching 97%+ Inventory Accuracy

Industry

Manufacturing

Solution

Financial & Operational Systems

Client Since

1998

About Waldmann Lighting

Family-owned Waldmann Lighting traces its roots back 90 years to the Black Forest region in Germany. Today the company employs 900 people in 11 worldwide locations, designing and manufacturing professional lighting for the industrial, architectural, and medical sectors. Waldmann USA is the American subsidiary of the company, with offices in Wheeling, Illinois. Waldmann Lighting is synonymous with quality German engineering. To ensure it maintains that quality for another generation, the company relies on BT Partners.

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“Our relationship with BT Partners works so well because they have evolved as we evolve. Neither of us is content with the status quo. We’re both continually working together to make business better.”

Jan SchaeferVice President of Finance

, Waldmann Lighting

The challenge

Waldmann USA required a robust business management system to handle its operations effectively. The company needed better tools for inventory tracking, order management, quoting, and reporting to maintain high levels of customer service while supporting growth and market expansion.

Waldmann sought a solution that could provide a single system of record, improve visibility into production and distribution processes, and adapt to changing business needs over time. They also needed a partner who could provide ongoing support and strategic guidance.

Why BT Partners?

Waldmann USA has partnered with BT Partners for 23 years. Jan Schaefer, Vice President of Finance reflects on the longevity of the relationship, “We met BT Partners 23 years ago. They helped us migrate and we’ve never looked back. BT Partners is an ideal long-term partner.” They were selected for their expertise, long-term commitment, and ability to deliver consistent value as the company’s needs evolved.

The team appreciates their collaborative style, creative problem-solving, and focus on teaching the client to maximize system capabilities. Schaefer notes, “Their support staff is so good — every person we’ve worked with has been exceptional. Plus, their staff brings a wide range of talent and experience.”

The solution

BT Partners supported the implementation and ongoing optimization of Waldmann USA’s core business management platform. They helped configure the system to support manufacturing, inventory, distribution, and customer-specific requirements. Jan Schaefer says, “BT Partners helped us create customized reports to uncover details and insights that help us run the business better.”

Over the years, BT Partners has helped Waldmann improve production planning, labor tracking, consolidated reporting, and custom tools for quoting and customer service. BT Partners provides ongoing consulting, training, and support to ensure the system continues to meet evolving business needs.

Results & business impact

Through their partnership with BT Partners, Waldmann USA has achieved +97% inventory accuracy and streamlined manufacturing and distribution processes. The system provides a single source of truth that improves customer service, quoting accuracy, and overall operational visibility.

The company has maintained strong performance across changing markets and successfully supported remote work during the pandemic. The partnership has enabled Waldmann USA to focus on quality German engineering and customer service while maintaining efficient operations.

What’s next

Waldmann USA continues to partner with BT Partners to explore new capabilities and support expansion into additional markets. Jan Schaefer concludes, “Our relationship with BT Partners works so well because they have evolved as we evolve. Neither of us is content with the status quo. We’re both continually working together to make business better.” The long-term relationship ensures the company can adapt and grow while maintaining its reputation for quality and innovation.

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As the technology and performance enablement arm of Miller Cooper, BT Partners helps mid-market organizations drive business performance by combining strategic insight with technology that delivers clarity, visibility, and measurable results.

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[ Client Success ]

Waldmann Lighting: Reaching 97%+ Inventory Accuracy

Industry Manufacturing

Solution Financial & Operational Systems

Client Since 1998

About Waldmann Lighting

“Our relationship with BT Partners works so well because they have evolved as we evolve. Neither of us is content with the status quo. We’re both continually working together to make business better.”